Frequently Asked Questions

Who is Urban Pizazz?

Urban Pizazz is a women’s jewellery brand offering affordable, stylish pieces in sterling silver, gold plated, gold, rose gold and other elegant finishes. Our collections include rings, necklaces, earrings, bracelets, gifts and personalised jewellery.

What makes Urban Pizazz different?

We focus on jewellery that feels special but remains wearable and accessible. Our collections are designed around gifting, everyday style and meaningful moments, with options for birthdays, anniversaries, milestone gifts and personal treats.

What kinds of jewellery do you sell?

We sell rings, necklaces, earrings, bracelets, charms, gift items and jewellery sets, with collections organised by style, material and occasion.

Do you sell personalised jewellery?

Yes. Urban Pizazz offers personalised jewellery including handwriting engraved pieces and custom gift options.

Materials and product care

What materials do you use?

Our jewellery includes 925 sterling silver, gold plated sterling silver, 9ct gold, rose gold styles, stainless steel and pieces featuring pearls, opals and cubic zirconia.

Is your jewellery hypoallergenic?

Yes. Many of our pieces are designed to be hypoallergenic and suitable for sensitive skin. We also have a dedicated hypoallergenic jewellery collection and information page.

Is your jewellery safe for sensitive skin?

Yes, our jewellery is made with comfort in mind and many pieces are nickel-free or suitable for sensitive skin. Please check each product description for the exact materials and features.

How do I care for my jewellery?

To keep your jewellery looking its best, store it safely when not in use, avoid harsh chemicals, and follow any care guidance provided on the product page. For plated items, gentle handling helps preserve the finish for longer. This is standard care advice based on the types of materials sold on the site.

Orders and delivery

Do you offer UK delivery?

Yes. We offer UK mainland delivery, with free delivery on orders over £50. Standard UK mainland delivery is £3.95.

Do you deliver to Northern Ireland?

Yes. Northern Ireland delivery is available with a £4.99 surcharge.

Do you offer worldwide shipping?

Yes, worldwide shipping is available. Click Here

Are orders tracked?

Yes. Orders are sent using tracked delivery services where available, so you can follow your parcel’s progress.

Which couriers do you use?

The delivery information indicates Royal Mail is preferred when available, though Evri or Yodel may be used depending on the area.

Do you offer free gifts with orders?

Yes we currently promotes a free silver earrings offer on orders over £50.

Payment and checkout

What payment methods do you accept?

We except all major cards and Klarna and Clearpay as buy now, pay later options.

Can I use Klarna or Clearpay?

Yes. Both Klarna and Clearpay are shown on our site as available payment options.

Is checkout secure?

Yes. Orders are processed through our Encrypted ecommerce checkout systems.

Returns and refunds

Can I cancel my order?

Yes. UK and EU customers have the legal right to cancel an online order within 14 days of receiving it, and then have a further 7 days to return the item after notifying us.

How do I start a return?

You can contact us by email.

What condition do items need to be in for a return?

Returned items should be unworn, unused, in resaleable condition and in their original packaging, with proof of purchase included.

Who pays for return postage?

Customers are normally responsible for return postage unless the item is faulty or incorrect. The policy states that return labels are charged at a flat rate and deducted from the refund amount.

How long do refunds take?

Approved refunds or store credit are processed within 5 business days of approval. If you have not received it within 15 business days please contact us.

Are personalised items returnable?

Personalised or made to order items are non returnable unless required by law. Gift cards are also non-returnable.

Can I return earrings?

Earrings are non returnable once the hygiene seal or original sealed packaging has been opened or removed.

What if my item is faulty or damaged?

If your item is faulty, damaged or incorrect, contact us as soon as possible and we will help resolve it. Our policy states that faulty or incorrect items may be replaced or refunded and return postage is covered by us.

Gifts and collections

Do you sell jewellery gifts?

Yes. We have gift collections, gift sets and gift cards, including options under £30, under £50 and under £100.

Do you sell pieces for special occasions?

Yes. Our collections are designed for birthdays, anniversaries, Mother’s Day and other meaningful moments.

Do you sell birthstone, pearl and opal jewellery?

Yes. The collections include birthstone, pearl and opal pieces.

Do you sell collections by style?

Yes. The site has collections by material, style and product type, including hoops, studs, huggies, drop earrings, statement rings and more.

Rewards and support

Do you have a rewards programme?

Yes. We have a Spend & Save Rewards programme where customers can join, earn points and redeem discounts. Click the Pink Spend & Save link at the bottom right of the website.