Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Martyn King, a sole trader trading as Urban Pizazz. Throughout the website, the terms “we”, “us”, “our” and “Urban Pizazz” refer to Urban Pizazz.

Urban Pizazz provides this website, including the information, products, tools and services available through it, subject to these Terms of Service.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service together with any additional terms, conditions and policies referred to on this website, including our Privacy Policy and Refund & Returns Policy.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.

SECTION 1 - ONLINE STORE TERMS

By placing an order through our website, you confirm that you are legally capable of entering into a binding contract.

If you are under 18, you may only use this website and make purchases with the involvement and consent of a parent or guardian.

You must not use our website or products for any unlawful or fraudulent purpose or use the website in any way that breaches applicable law.

You must not knowingly introduce viruses, malware, malicious code or other material that could damage, disrupt or interfere with the operation or security of this website.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, including suspected fraud, payment problems, pricing errors, stock availability issues or misuse of our website.

Where payment has already been taken for an order that we subsequently cancel, we will refund the relevant amount using the original payment method unless otherwise agreed.

You must not reproduce, duplicate, copy, sell, resell or commercially exploit any part of our website or its content without our prior written permission, except where permitted by law.

The headings used in these Terms are for convenience only and do not affect their interpretation.

SECTION 3 - ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date, including product descriptions, materials, dimensions, prices, availability and delivery information.

Occasionally, information may contain errors, omissions or become outdated.

Where we discover an error that materially affects an order you have placed, we will contact you as soon as reasonably possible and explain the options available to you.

General information provided on our website, including jewellery care information, guides and articles, is provided for general guidance and should be considered alongside the specific information supplied with the relevant product.

Nothing in this section affects your statutory rights as a consumer.

SECTION 4 - PRICES AND CHANGES TO OUR SERVICE

Prices displayed on our website may change from time to time.

Changes in price will not normally affect an order that we have already accepted, except where there has been an obvious pricing or listing error.

We may update, change, suspend or discontinue products, website features or other parts of our service where reasonably necessary.

We will not make changes to an accepted order without contacting you where those changes would materially affect what you have agreed to purchase.

SECTION 5 - PRODUCTS

Certain products may be available exclusively through our website and may be available in limited quantities.

We make reasonable efforts to describe and display our jewellery accurately, including materials, dimensions, colours, finishes and other relevant characteristics.

Colours may appear slightly different depending on your screen, device and display settings.

Natural materials, including gemstones, may have individual variations in colour, pattern, inclusions, shape and appearance. These natural variations are not necessarily defects.

Product availability is subject to stock levels and may change without notice.

We reserve the right to discontinue products and, where reasonably necessary, limit the quantity of products that may be purchased.

Your rights relating to cancellations, returns, exchanges, faulty products and refunds are explained in our Refund & Returns Policy.

Nothing in these Terms or our Refund & Returns Policy excludes or restricts your statutory rights, including your rights where goods are faulty, not as described, not of satisfactory quality or not fit for purpose.

SECTION 6 - ORDERS, BILLING AND ACCOUNT INFORMATION

When you place an order, you agree to provide accurate, current and complete information required to process your purchase.

This includes your name, email address, billing information and delivery address.

Please check your order information carefully before submitting your order.

After placing an order, you will receive an electronic acknowledgement. This does not necessarily mean that we have accepted your order.

A contract between you and Urban Pizazz is formed when we accept your order and confirm that it is being processed or dispatched, as applicable.

We reserve the right to refuse or cancel an order where reasonably necessary. This may include circumstances involving:

suspected fraud or unauthorised transactions;
incorrect pricing or product information;
inability to obtain payment authorisation;
insufficient stock;
delivery restrictions; or
orders that appear to have been placed for unauthorised resale or commercial purposes.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled goods.

For information about cancellations and returns, please see our Refund & Returns Policy.

SECTION 7 - THIRD-PARTY SERVICES AND TOOLS

Our website may provide access to services, tools or functionality supplied by third parties.

This may include payment providers, finance providers, delivery services, review platforms and other services used in connection with our online store.

Third-party services may be subject to their own terms and privacy policies.

Where you choose to use a third-party service, you should review the relevant provider's terms before using that service.

Nothing in this section excludes any responsibility Urban Pizazz has to you under applicable consumer law.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These websites are not necessarily controlled by Urban Pizazz, and we are not responsible for their content, availability or privacy practices.

The inclusion of a third-party link does not necessarily constitute an endorsement of that website or its products or services.

You should review the terms and privacy policies of third-party websites before providing personal information or entering into transactions with them.

If you have a problem with a product purchased directly from Urban Pizazz, please contact us rather than the provider of a third-party website or service.

SECTION 9 - REVIEWS, COMMENTS AND OTHER SUBMISSIONS

Where our website allows customers to submit reviews, comments, photographs or other content, you confirm that you have the right to submit that content.

You must not submit content that:

is unlawful, defamatory, threatening or abusive;
infringes another person's intellectual property or privacy rights;
contains malicious software or harmful code;
contains false or deliberately misleading information; or
impersonates another person.

By submitting content to us, you grant Urban Pizazz permission to use, reproduce and display that content in connection with our business and marketing, subject to applicable law and our Privacy Policy.

Where appropriate, we may moderate or remove content that breaches these Terms or applicable law.

SECTION 10 - PERSONAL INFORMATION

Our collection and use of personal information is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store and protect personal information and the rights available to you.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, promotions, availability, delivery charges or delivery estimates.

We reserve the right to correct genuine errors and update inaccurate information.

If an error affects an order that you have already placed, we will contact you where reasonably necessary.

If an obvious pricing error occurs and we cannot accept your order at the incorrectly displayed price, we will give you the opportunity to proceed at the correct price or cancel the affected item or order.

If payment has already been taken and the order is cancelled, we will refund the relevant amount.

SECTION 12 - PROHIBITED USES

You must not use this website:

for any unlawful or fraudulent purpose;
in breach of applicable UK or international law;
to infringe our intellectual property rights or the rights of another person;
to submit false, misleading, abusive, defamatory, discriminatory or unlawful content;
to upload or transmit viruses, malware or other harmful code;
to obtain or attempt to obtain unauthorised access to our website, systems or customer information;
to collect personal information about other users without lawful authority;
to interfere with the security or normal operation of the website; or
to use automated systems to access, scrape or extract information from the website in a way that places an unreasonable burden on our systems or breaches applicable law.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

SECTION 13 - OUR RESPONSIBILITY TO YOU

Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so.

In particular, we do not exclude or limit our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be excluded or limited.

Nothing in these Terms excludes or restricts your statutory rights as a consumer.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract between us was formed.

Our products are supplied primarily for personal and domestic use. Unless we have specifically agreed otherwise, we are not responsible for business losses such as loss of profit, revenue, business opportunity or anticipated savings resulting from products being used for commercial purposes.

We cannot guarantee that our website will always be available without interruption or error. We may occasionally suspend or restrict access for maintenance, security, updates or circumstances outside our reasonable control.

SECTION 14 - YOUR RESPONSIBILITY WHEN USING OUR WEBSITE

You are responsible for ensuring that your use of our website complies with these Terms and applicable law.

You may be responsible for losses reasonably incurred by Urban Pizazz as a direct result of your fraudulent or unlawful use of the website or a serious breach of these Terms, where permitted by law.

Nothing in this section limits any rights or protections available to you under UK consumer law.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

SECTION 16 - TERMINATION AND ACCESS TO THE WEBSITE

You may stop using our website at any time.

We may suspend or terminate your access to our website where we reasonably believe that you have seriously or repeatedly breached these Terms, acted fraudulently or unlawfully, or compromised the security of the website.

Termination of access to the website does not affect rights or obligations that arose before termination, including obligations relating to orders already placed.

Nothing in this section affects your statutory consumer rights.

SECTION 17 - ENTIRE AGREEMENT

These Terms, together with our Refund & Returns Policy, Privacy Policy and any other terms expressly incorporated into your purchase, form the agreement between you and Urban Pizazz relating to your use of our website and purchases made through it.

Nothing in this section limits any rights or remedies available to you under applicable consumer law.

If we do not immediately exercise a right available to us under these Terms, this does not mean that we have waived that right.

SECTION 18 - GOVERNING LAW AND JURISDICTION

These Terms and any contract between you and Urban Pizazz are governed by the laws of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you will also retain any mandatory consumer protections available to you under the laws applicable in your place of residence.

Any dispute or claim relating to these Terms or your purchase from Urban Pizazz will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings in another part of the United Kingdom.

SECTION 19 - CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable law.

The most current version will be available on this page.

Changes to these Terms will not retrospectively remove statutory rights or contractual rights that you already have in relation to an order placed before the change.

Your continued use of the website following an update will be subject to the current Terms, where applicable.